IGetMail - Email Delivery, Retention & Storage FAQs

Email Delivery & Retention / Storage Questions

• How do I know if IGetMail has downloaded my email?
• How do I make IGetMail check for email immediately?
• How do I leave a copy of email at the remote server?
• How can I redeliver email using IGetMail?
• How does IGetMail handle duplicate email messages?
• How does IGetMail handle email that lacks routing (to address) information?
• I receive emails addressed to a domain that is different than the domain supported by my Exchange Server - How do I map the POP3 emails from one domain to the Exchange domain?
• How do I receive notifications / email alerts?
• What is Message Retention and Can I change this?
• What are Concurrent Downloads? Is this also known as Throttle?
• Can I change the concurrent download number?
• What is the Delivery Rate? Can I change this?
• How do I temporarily stop IGetMail from checking for new email?
• Where does IGetMail store my emails?

Q:  How do I know if IGetMail has downloaded my email?

A:  You can take a look at the Downloaded Email panel.  The Downloaded Email Panel shows when IGetMail pulled the email from your POP Servers, when IGetMail delivered your email to your Exchange Server, who sent the mail, who the recipient is, the email subject line, and status of the message.  The status of the message is summarized on screen in 2 ways - in the form of a color coded icon and in a short text message indicating success or the details of an error.

• White - Indicates the message has just been downloaded but it has not been delivered.
• Green - Indicates the message has been delivered successfully to the Exchange Server.
• Yellow - Indicates the message cannot be delivered; IGetMail will keep trying to deliver the message for 3 days.
• Red - Indicates the message could not be delivered after IGetMail tried to deliver it for 3 days.  Click here to read about the corrective actions you can take when you see this RED icon.

Q:  How do I make IGetMail check for email immediately?

A:  To force IGetMail to check for new email:

1. Run IGetMail and go to the Accounts Panel.
2. Press the "Check for New Email" button.

Q:  How do I leave a copy of email at the remote server?

A:  You can instruct IGetMail to hold a copy of your emails on the remote server for a certain number of days.  We suggest a default of 7 days, but you can change this. Please note that some email servers do not support the extensions of the POP specification needed to store the email at the remote server. If the email server does not support these extensions, IGetMail will pull the email and it will not leave a copy at the remote server.

To leave a copy of the email at the remote server:

1. Run IGetMail and go to the Accounts Panel.
2. Select the name of the POP Account for which you would like to keep a copy of the mail.
3. Press the Modify button.
4. At the Configure Remote POP3 Accounts dialog, leave your settings as is and press Next.
5. At the Configure Remote POP3 Accounts - Account Type dialog, leave your settings as is and press Next.
6. On the Configure Remote POP3 Accounts - Leave Mail at Remote POP3 Server dialog, check or tick the option to leave email at the server. Please note that we suggest leaving the email at the server for one week (7 days).  You can change this number if you would like.  Please note that some Email servers do not support the extensions of the POP specification needed to store email at the server. If the email server does not support these extensions, IGetMail will still pull the email, but it will not leave a copy at the remote server.  For more information about your remote email server, you may need to contact your third party email supplier.
   
   You can change the number of days for which IGetMail will leave mail on the remote server.  The suggested default of 7 means that IGetMail will leave a copy of the mail on this remote server for 7 days.  On the 8th day, IGetMail will start purging copies of the oldest mail first as new mail comes in.
7. Press Finish.

Q:  How can I redeliver email using IGetMail?

A:  You can use IGetMail to redeliver email; provided that the email is still in IGetMail's archive of recently downloaded email.  Redelivering email is handy when you change settings within IGetMail or your Exchange Server experiences a problem. 

To redeliver email:

1. Run IGetMail and go to the Downloaded Email Panel.
2. IGetMail shows you one day's worth of downloaded email in the current display.  If the message you are looking for was downloaded on a different day than displayed, press the Previous Day button to look at yesterday's messages. 
3. Select the message you would like to redeliver.  You can select an individual message by clicking on a single message.  Or, press <CTRL> + Click on messages to select multiple messages.  To select a range of messages, select the first message and the press <SHIFT> + Click on the last message.
4. Press the Redeliver button.
   
   Note - You can also forward the messages to a different recipient.

Q:  How does IGetMail handle duplicate email messages?

A:  When duplicate email message is present at the POP3 server, you can now choose whether you want IGetMail to deliver both the original copy of the message and the duplicate copy.  Or you can specify to have IGetMail filter out the duplicate messages.  Some email servers such as Groupwise do not filter duplicate email messages, as a result IGetMail can perform this filtering process before delivering email to these server.  Exchange Server performs its own duplicate email filtering so this setting allows users to choose to have IGetMail perform the filtering or to have Exchange perform the filtering.

Q:  How does IGetMail handle email that lacks routing (to address) information?

Q:  I receive emails addressed to a domain that is different than the domain supported by my Exchange Server - How do I map the POP3 emails from one domain to the Exchange domain?

A:  In IGetMail, this is called Domain Mapping.  You will find the ability to setup domain mapping when you are setting up your POP3 Accounts.  When you are setting up a catch all account (one account that receives mail for multiple people) you can choose to have IGetMail leave the domain information as is or have it map the incoming domain to the domain that is supported by your local Exchange Server.  When you are setting up a POP3 Account that receives email for just one person (an Individual Account) - the domain mapping is automatically performed because you need to input the address that this person uses at the local Exchange Server.

Q:  How do I receive notifications / email alerts?

A:  IGetMail can send you emails to keep you informed of certain activities, including when your disk storage space is low, offline or when it returns to an online state.  It can also send you notices when your storage device is nearly full.

To receive notifications:

1. Run IGetMail and go to Tools > Preferences > Notifications.
2. Enter your email address in the To Address field.
3. If you want, you can change the From Address and the Display Name for the From Address to a message that you would associate with IGetMail.
4. Check/Tick the option to "Send  email when the disk storage is low, offline, or returns to online."
5. Press OK to save your changes.

Q:  What is Message Retention and Can I change this?

A: Retention is the word used to describe the number of days that IGetMail holds a copy of a message within IGetMail's archive. This is the number of days for which IGetMail can redeliver email. When a message has been downloaded for a period of time that exceeds the retention period, the message is purged from IGetMail's archive. IGetMail's default retention period is set to 30 days. If you want to reduce the amount of storage space that IGetMail needs to retain mail in its archive, you can reduce the retention number.

To change the Message Retention period:

1. Run IGetMail and go to Tools > Preferences > Message Retention.
2. Change the number. If you decrease the number of days, IGetMail will purge email messages from its archive that exceed your new retention time frame.
3. Press OK to save your changes.

Q:  What are Concurrent Downloads? Is this also known as Throttle?

A:  Concurrent Downloads is the phrase used to describe the number of POP accounts that IGetMail can download email from at the same time. And yes, this is also known as throttle.  IGetMail's default concurrent download capability is set to 5 accounts. You can change this number based on the number of accounts you have and the speed of your Internet access. If you have multiple accounts and one account is slowing things down, the other accounts can still be accessed independently. In other words, the slow account does not hold up the downloading of email from other accounts.

Q:  Can I change the concurrent download rate / throttle?

A:  To change the Concurrent Download / Throttle:

1. Run IGetMail and go to Tools > Preferences > Concurrent Downloads.
2. Change the number. If you increase the concurrent download number, it will cause IGetMail to place more load on your network accordingly. You can set this to as low as 1 and as high as 99.
3. Press OK to save your changes.

Q:  What is the Delivery Rate? Can I change this?

A:  The Delivery Rate is the number of messages that IGetMail will deliver to your local Exchange Server / SMTP Server in a single session. Some anti-virus and/or anti-spam programs consider it an attack when too many email messages are delivered all at once. If you have an anti-spam and/or anti-virus program that limits the number of emails that can be delivered in a single session, you should set the delivery rate to a number that is less than the anti-spam or anti-virus program limit.

To change the Delivery Rate:

1. Run IGetMail and go to Tools > Preferences > Delivery Rate.
2. Select the "Deliver the mail in batches..." option and change the number.
3. Press OK to save your changes.

Q:  How do I temporarily stop IGetMail from checking for new email?

A:  If you need to perform some maintenance on your Exchange Server, you can temporarily stop IGetMail from checking for new email while your Exchange Server is offline. 

To stop IGetMail from checking for new email:

1. Run IGetMail and go to the Accounts Panel.
2. Press the "Stop Scheduler" button.
3. When you are ready to have IGetMail resume downloading POP email from remote servers, press the "Resume Scheduler" button.

Q:  Where does IGetMail store my emails?

A:  IGetMail stores it's configuration files and your downloaded email in the folder that you specified at the time you installed IGetMail.  To find out where this folder is, you can:

1. Go to the folder where IGetMail is installed.  The default installation location for 32-bit Windows is C:\Program Files\Lockstep\IGetMail.  The default installation location for 64-bit Windows is C:\Program Files (X86)\Lockstep\IGetMail.
2. Double-click on the file named IGetMailConfig.ini.
3. Under the section that's titled [Archive], you will read a line that starts with the text Path=.  This folder specifies where your IGetMail configuration files and downloaded emails are stored.