IGetMail - POP Account FAQs

• How many remote POP3 accounts does IGetMail support?
• How can I add a new POP3 email account or modify an existing account?
• How do I define access to a remote POP3 email account?
• What is a Catch All Account? 
• How do I pull mail from a Catch All Account?
• What is an Individual Account? 
• How do I pull mail from an Individual Account?
• How do I leave a copy of email at the remote server?
• What do the colored icons indicate on the Accounts Panel?
• How does IGetMail handle Blind Carbon Copies - BCCs?

Q:  How many remote POP3 accounts does IGetMail support?

A:  In theory, IGetMail does not have a limit to the number of remote POP accounts that you can enter into the Accounts list, but the Account list is something that you need to be able to manage and maintain yourself.  You may find that a practical limit is several hundred accounts.  IGetMail, which was first introduced in 1999, is in use by thousands of companies downloading countless pieces of email everyday.  Some IGetMail installations are just downloading email for a couple of remote accounts and some installations are downloading email from hundreds.

Q:  How can I add a new POP3 email account or modify an existing account?

A:  When you need to add a new POP3 email account or modify an existing account entry, follow the steps below:

1. Press the Add button or select an existing name and press the Modify button to bring up the Configure Remote POP3 Accounts dialog.
2. In the POP3 Server Access Information section at the top of the dialog, enter the name of the server currently holding your email. You can enter the computer name, IP address or Internet URL. Note that we have provided a few default email providers, but you can type over this information if needed.
3. In the Login Credentials section, enter your User Name and Password that you use to access the email stored on this remote POP3 server.  *** Remember that any time you change your password you need to inform IGetMail of this information so IGetMail knows how to login to your Account! ***
4. In the Port Number section, enter the Port number that is used to communicate with this remote POP3 server. The default port for POP3 is 110.  If the email provider requires SSL/TLS access, check/tick the Use SSL/TLS option and use Port 995.
5. Use the Test Login button to verify IGetMail's ability to login to the POP3 email account. If any errors are encountered, make changes to the information in this dialog and try again.
6. Press Next.
7. On the Configure Remote POP3 Accounts - Account Type dialog, use the radio buttons to indicate if this account is a "catch all" account or an individual account.
8. On the Configure Remote POP3 Accounts - Leave Mail at Remote POP3 Server dialog, you can instruct IGetMail to hold a copy of your emails on the remote server for a certain number of days. We suggest a default of 7 days, but you can change this. Please note that some Email servers do not support the extensions to the POP specification needed to store the email at the server. If the email server does not support these extensions, IGetMail sill pull the email and it will not leave a copy at the remote server.
9. Press Finish.

Q:  How do I define access to a remote POP3 email account?

A:  IGetMail needs access to your remote POP accounts in order to pull email from them.  When you Add a new POP account to IGetMail, you define the access information at that time. 

Q:  What is a Catch All Account? 

A:  The description "catch all" account is the name used for an account that is used to hold email for more than one person. When your ISP or email provider uses a catch all account, all of the email for a group of users is placed in a single account at the ISP.  When you are setting up your POP Accounts in IGetMail, and you use the catch all option this tells IGetMail to sort the email based on information that IGetMail reads in the email headers.

Q:  How do I pull mail from a Catch All Account?

A:  To pull mail from a Catch All account, follow the steps below:

1. Press the Add button or select an existing name and press the Modify button to bring up the Configure Remote POP3 Accounts dialog.
2. In the POP3 Server Access Information section at the top of the dialog, enter the name of the server currently holding your email. You can enter the computer name, IP address or Internet URL. Note that we have provided a few default email providers, but you can type over this information if needed.
3. In the Login Credentials section, enter your User Name and Password that you use to access the email stored on this remote POP3 server.
4. In the Port Number section, enter the Port number that is used to communicate with this remote POP3 server. The default port for POP3 is 110.  If the email provider requires SSL/TLS access, check/tick the Use SSL/TLS option and use Port 995.
5. Use the Test Login button to verify IGetMail's ability to login to the POP3 email account. If any errors are encountered, make changes to the information in this dialog and try again.
6. Press Next.
7. On the Configure Remote POP3 Accounts - Account Type dialog, Check/Tick the Catch All account button.
8. Press the Add Domain button.
9. At the Internet Domain Name dialog, you are providing the answer to the following question: When someone sends email to you which is stored at this POP3 server, what Internet domains are associated with this account?  Enter a domain name associated with the email sent to this catch all account at the remote email server.
10. In the Domain Mapping section, you need to specify whether you want IGetMail to modify the "To email address" or to leave the TO address as is.
    
    v Choose "Do not modify the TO email address" when your Internet domain matches the Active Directory domain or it matches a domain that is being supported by your Exchange Server.
    
    v Choose "Translate the email addresses" if the Internet domain associated with this POP account is different than your internal Active Directory domain name.  This tells IGetMail to translate the email addresses from the Internet domain name to the local domain name serviced by your Exchange Server.
    
    For example, if your Internet domain is yourcompany.com and your Exchange Server is configured to support yourcompany.local - choose to translate the email addresses from yourcompany.com to yourcompany.local. If this particular POP account receives emails for more than one Internet domain, you can use the Add button and enter information for each domain.
11. Press Next.
12. On the Configure Remote POP3 Accounts - Leave Mail at Remote POP3 Server dialog, you can instruct IGetMail to hold a copy of your emails on the remote server for a certain number of days. We suggest a default of 7 days, but you can change this. Please note that some Email servers do not support the extensions to the POP specification needed to store the email at the server. If the email server does not support these extensions, IGetMail sill pull the email and it will not leave a copy at the remote server.
13. Press Finish.

Q:  What is an Individual Account? 

A:  An individual account is the name used for an account that is used to hold email for a single person.

Q: How do I pull mail from an Individual Account?

A:  To pull mail from an Individual account, follow the steps below:

1. Press the Add button or select an existing name and press the Modify button to bring up the Configure Remote POP3 Accounts dialog.
2. In the POP3 Server Access Information section at the top of the dialog, enter the name of the server currently holding your email. You can enter the computer name, IP address or Internet URL. Note that we have provided a few default email providers, but you can type over this information if needed.
3. In the Login Credentials section, enter your User Name and Password that you use to access the email stored on this remote POP3 server.
4. In the Port Number section, enter the Port number that is used to communicate with this remote POP3 server. The default port for POP3 is 110.  If the email provider requires SSL/TLS access, check/tick the Use SSL/TLS option and use Port 995.
5. Use the Test Login button to verify IGetMail's ability to login to the POP3 email account. If any errors are encountered, make changes to the information in this dialog and try again.
6. Press Next.
7. On the Configure Remote POP3 Accounts - Account Type dialog, Check/Tick the Individual Account option.
8. Enter the fully qualified email address that you want IGetMail to send email to. This fully qualified address needs to exist within your Exchange Server/Active Directory Email address list. For example, if you have a Yahoo account that receives email for an individual, enter the email address within Exchange that you want to send this email to.  This email address will receive the individual's email that is pulled from Yahoo. 
9. Press Next.
10. On the Configure Remote POP3 Accounts - Leave Mail at Remote POP3 Server dialog, you can instruct IGetMail to hold a copy of your emails on the remote server for a certain number of days. We suggest a default of 7 days, but you can change this. Please note that some Email servers do not support the extensions to the POP specification needed to store the email at the server. If the email server does not support these extensions, IGetMail sill pull the email and it will not leave a copy at the remote server.
11. Press Finish.

Q:  How do I leave a copy of the email at the remote server?

A:  To Leave Email at the POP Server:

1. Run IGetMail and go to the Accounts Panel.
2. Select the name of the POP Account for which you would like to keep a copy of the mail.
3. Press the Modify button.
4. At the Configure Remote POP3 Accounts dialog, leave your settings as is and press Next.
5. At the Configure Remote POP3 Accounts - Account Type dialog, leave your settings as is and press Next.
6. On the Configure Remote POP3 Accounts - Leave Mail at Remote POP3 Server dialog, check or tick the option to leave email at the server. Please note that we suggest leaving the email at the server for one week (7 days).  You can change this number if you would like.  Please note that some Email servers do not support the extensions of the POP specification needed to store email at the server. If the email server does not support these extensions, IGetMail will still pull the email, but it will not leave a copy at the remote server.  For more information about your remote email server, you may need to contact your third party email supplier.
   
   You can change the number of days for which IGetMail will leave mail on the remote server.  The suggested default of 7 means that IGetMail will leave a copy of the mail on this remote server for 7 days.  On the 8th day, IGetMail will start purging copies of the oldest mail first as new mail comes in.
7. Press Finish.

Q:  What do the colored icons indicate on the Accounts Panel?

A:  Once you have setup one or a few POP Accounts for IGetMail to download from, you will see a colored envelope icon in front of each account name.  Colored icons also appear in front of your designated Exchange or SMTP Server as seen in the lower portion of the screen.

• White - Indicates that the POP Account or Exchange Server has been added to IGetMail, but IGetMail has not taken any action in regards to this new account / Server yet.
• Green - Indicates that IGetMail has verified access to this POP Account or Exchange Server.  You want to see green icons because they indicate that "all systems are a go."
• Yellow - Indicates there are potential interruptions or problems with this POP Account or Exchange Server.  When you see a yellow icon, you should read the message that appears online for information about the problem.  For example, if you have temporarily paused the Scheduler, the icons turn yellow to remind you that you need to resume the Scheduler.  Or, the yellow icon may indicate that IGetMail is able to connect to the POP Account or the Exchange Server, but not all of the mail is getting downloaded / passed to the Exchange Server.  Again, the yellow icon indicates that you should start troubleshooting or investigating what problems are happening and taking corrective actions to return the icon to green. 
• Red - Indicates that either the POP Account Server or the Exchange Server cannot be accessed and IGetMail is not downloading email.  When you see a red icon, you need to take corrective actions to return the icon to green.
  
  If you see a Red icon in the Accounts panel - the most common reason for this problem is that you have either accidentally included incorrect information in your POP3 Account configuration information that you provided to IGetMail - OR - your login credentials (User Name and Password) to your POP Account have recently changed and you need to input these changes into IGetMail also.  Click here to read the steps about modifying your POP3 Account configuration.
  
  If you see a Red icon in front of the listing for your Exchange Server in the lower portion of the Accounts Panel, chances are that there have been some recent changes to the configuration of your Exchange Server.  Common reasons for a red icon in front of your Exchange Server are: a recent change in the name of the computer running Exchange; a change in the computer IP address; or if a firewall has been installed may be cutting off access to the Exchange Server; or a change in the login credentials.  Again, if you see a Red icon, press the Modify SMTP Settings button, then review your current settings and make any changes as needed.  Press the Test Login button to verify IGetMail's access to your Exchange Server. 

Q:  How does IGetMail handle Blind Carbon Copies - BCCs?

A:  The Blind Carbon Copies (BCCs) are handled appropriately as long as there is some reference to the BCC address in the header of the original email message.  Most POP3 Servers record the BCC address in a "receive for" line in the header - and this is what IGetMail looks for in order to send the messages along.  There are also other clues such as "deliver to" lines that will expose BCC addresses.  Of course, if the BCC address is completely removed from the mail header and there is no record for it elsewhere in the message, no POP3 connector, including IGetMail, can successfully handle that case.